While sending email via QuickBooks Desktop, Outlook begins freezing, and the screen displaying “QuickBooks Outlook is not responding” error? If yes, then make sure to read this post until the end to get all the possible troubleshooting methods. Generally, users get the following error message for the error code, which states, “QuickBooks is unable to send your emails to Outlook.” Let’s start with the basics so that you can get a clear understanding of such Outlook QuickBooks errors. The Outlook is a segment of Microsoft office and is utilized as an email manager. However, Outlook is not just about sending emails as it can also be integrated with multiple third-windows Windows and online apps to give them new email functionality. By integrating outlook with the QuickBook Desktop, users can quickly send emails via the Desktop app utilizing the Outlook as first email clients. However, in recent days, many users have reported issues while sending emails from the desktop app, and “QuickBooks Outlook is not responding” error is one of them.

What causes Quickbooks Outlook is not responding in QuickBooks Error?

Just like with other QuickBooks errors, there is a number of factors that can cause QuickBooks is not responding in QuickBooks Error. Below we have mentioned some of the most common ones:

1. The email settings in QuickBooks might be inaccurate.
2. You might have been using Quickbooks, not utilizing the administrator account on the Windows operating system.
3. There might be some faulty email settings in the Internet Explorer on Windows.
4. The email configuration file, which is MAPI32.dll, might have been damaged.

What should be done to fix the Error: QuickBooks Outlook is not responding?

 

Solution 1) Verify email preferences for QuickBooks

1. Open QuickBooks Desktop, click on the Edit menu, and select the Preferences option.
2. Choose Send Forms from the given preferences.
3. Select the My Preferences tab and then choose Outlook as the email option.
4. Hit the OK button.
5. At last, try to send a test email from QuickBooks.

In case the Outlook QuickBooks error persists, you need to toggle your preferences.

1. Go to the Edit menu, choose the Preferences option and then select Send Forms from the given preferences.
2. Click on the My Preferences tab and select QuickBooks Email or Webmail.
3. Hit the OK button. ( With this step, you toggle the preferences off)
4. Now, again go to the My Preferences tab, select Outlook as the email option, and then hit the OK button.
5. Close down all the running programs, including QuickBooks, on the system.
6. At last, restart the system.

Solution 2) Run QuickBooks Desktop using the admin account on the Windows OS

1. At first, you need to close QuickBooks if it’s running.
2. Press the Windows key to open the Windows Start menu and type “QuickBooks” into the search box.
3. Right-click the icon of QuickBooks and choose the Open file location option.
4. Look for the file named QuickBooks.exe in the folder and right-click it.
5. Now, you need to select the Properties option and go to the Compatibility tab.
6. On the Compatibility tab, you need to mark the Run this program as Administration check-box under the Privilege Level section.
7. At last, you need to click on Apply and then hit the OK button.

Solution 3) Configure Internet Explorer settings for email preferences

1. At first, close QuickBooks in case it’s opened.
2. On the system, open Internet Explorer.
3. Now, you need to click on the Gear icon and choose Internet Options from the drop-down menu.
4. Go to the Programs tab and then choose Set Programs.
5. Click on Set your default programs and select Outlook (desktop) from the left pane.
6. Now, click on Apply and then hit the OK button.
7. At last, exit out Internet Explorer.

Solution 4) Repair the Corrupted or damaged MAPI32.dll file

1. At first, you are required to restart the system.
2. Right-click anywhere on the screen and choose the New option.
3. Select Microsoft Word from the menu.
4. In Microsoft Word, create a new document.
5. Go to the File menu, choose the Send option and then select Email as PDF Attachment.

If you can send an email from Microsoft Word, then follow the below-mentioned steps.

1. Exit out all the running programs, including QuickBooks, on the system.
2. Press Window + E keys on the keyboard to open the Windows File Explorer.
3. Navigate to the following path, C:\Windows\System32.
4. Look for the file named Fixmapi.exe and open it.
5. Now, you need to do as per the instruction you see on the computer screen to run the repair.
6. Once the repairing of the damaged MAPI32.dll file is done, you need to restart the system.

Conclusion:

In case you are still unable to resolve the Outlook QuickBooks error, then there might be some damaged or corrupted QuickBooks Installation files. To resolve QuickBooks installation issues, we suggest you to use QuickBooks Install Diagnostic tool from the QuickBooks tool hub. The install diagnostic tool is specifically designed to resolve QuickBooks installations related errors. Hopefully, we expect that you find this post helpful in getting rid of QuickBooks outlook is not responding Error. We have tried our best to provide you with all the information that you need to know to resolve the Outlook QuickBooks error. To make the entire troubleshooting procedure easy for you, we have described all the solutions in layman’s language and step-wise manner.